During Checkout Process

My payment has been declined?

Please double check your card payment details carefully to ensure that the information you have used on your order corresponds with your card. If having checked your card you get a declined message, please contact your bank. If you are ordering from...

Please double check your card payment details carefully to ensure that the information you have used on your order corresponds with your card.

If having checked your card you get a declined message, please contact your bank. If you are ordering from abroad inform them you are ordering from a UK website.

If you still get a declined message, please consider using an alternate card if possible.

Finally, if all else fails, please contact us and we will try to assist you further.

What is Mastercard Securecode or Verified by Visa?

Cotswold Collections has introduced Verified by Visa and Mastercard? SecureCode" to give our customers even more confidence when shopping online with us. These services enhance your existing card account against unauthorised use when shopping online. ...

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website
Visit the Mastercard? SecureCode" website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase. Please note: Your Verified by Visa or Mastercard? SecureCode" password is not your cotswoldcollections.com account password. Cotswoldcollections.com does not have access to your Verified by Visa or Mastercard SecureCode" password.

Customer Services